Frequently Asked Questions

When will my order be shipped?
Orders are shipped within 48 hours (2 working days). If there was a shortage of stock on one of the products ordered, you will be contacted within 2 working days to notify you of delays, for a possible replacement or a refund.

What are the delivery methods and times?
Departures from our warehouse, located in Normandy (ZA de Colmont, 76560 Doudeville), are from Monday to Friday inclusive. The goods are delivered by Courier Service (for orders less than 3m3) or Charter Service (for orders greater than 3m3). Deliveries are made on weekdays (no Saturday delivery).

How to pay ?
a) Our prices are considered for payment on delivery of goods unless stipulated otherwise;
b) Invoices are to be paid to our headquarters, irrespective of the terms indicated on the order forms submitted to us;
c) Orders must be paid in full at the time of passing orders.
d) Should a single payment not be made by a due date, all sums remaining due by the purchaser become due immediately and legitimately.
e) It is expressly noted that any malfunction or repairs required of goods supplied will under no circumstances constitute a motif for non payment or for delayed payment of sums due by the purchaser;
f) Payment is considered to be: not the submittal of a bill of exchange or a cheque entailing the requirement to pay, but the effective cashing by Tectona of the sum due at the agreed date.

Non payment
In the case of overdue payment or non payment, Tectona may suspend all orders in hand. In addition and in application of Article 441-6 of French Commercial Law, any amount not paid at the agreed date legitimately gives rise, and without any forewarning, to payment of overdue interest at the valid legal interest rate at the day of invoicing plus four points. Interest will be charged from the day of the agreed payment date until full payment is made to Tectona (interest and costs in principle).

How to maintain teak?
Quality teak is very easy to maintain: with plenty of water with a brush or a scouring sponge and household soap, all foam and common pollution are removed. Maintained clean, the furniture will always be elegant.

How to avoid the gray patina of teak?
The gray patina appears naturally when the teak is exposed to sun and rain. It is the oil from the wood that forms this protective layer. Teak furniture inside and sheltered from the sun will retain its golden color. To maintain this when a piece of furniture is outside it is necessary to apply a protector, such as Fixer - this will be a step to be repeated every 2 years or so, depending on the exposure of the furniture to the elements. Do not use teak oil or linseed oil. We also advise against varnishing the teak.

When there are scratches on an aluminum table, what can be done to reduce them or even make them disappear?
To do this, use a body polish which will reduce scratches. This is particularly effective with the 1800 blue collection.

How to maintain my parasol?
Parasols are not afraid of the rain, however care must be taken to ensure that they can dry well afterwards. We recommend closing them when not in use or at night to avoid high winds. The parasol poles can be refinished with marine varnish. The canvases of the parasols can be waterproofed with a spray. Soap removes waterproofing and is therefore not recommended. The fabrics can be changed.

How to maintain my shower?
The most important thing is to remove the cartridges from the mixer taps. The cartridges have a limited lifespan of a few years. But if the cartridges are not removed from the thermostatic valves before winter, the frost will cause them to snap and they will have to be replaced.